Refund policy
Returns & Refund Policy
We want you to love your Everwoods piece. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item should be returned in substantially the same condition in which it was received, with all original parts, accessories, and packaging where reasonably possible.
Customers may inspect the product as reasonably necessary to determine its nature, characteristics, and functionality. We reserve the right to reduce the refund amount if the product has been used, damaged, modified, or handled beyond what is reasonably necessary for inspection.
How to Request a Return
Please contact us at service@everwoods.shop before sending any item back. Include your order number and the reason for your return.
Do not return products without first receiving return instructions from us, as the correct return location may vary depending on your country and the product.
Return Shipping Costs
For returns due to a change of mind, personal preference, or other non-defective reason, the customer is responsible for the cost of return shipping.
We strongly recommend using a tracked shipping service. Everwoods is not responsible for return packages lost or damaged during transit.
If the item is damaged, defective, incorrect, or significantly different from what was ordered, please contact us before returning it. After verification, we will provide an appropriate solution, which may include a replacement, repair, partial refund, full refund, or return at no additional cost to you, as required by applicable law.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund after inspection. Your bank or payment provider may require additional time for the funds to appear.
Original shipping charges are generally non-refundable except where required by applicable law.
European Union / European Economic Area Customers
If you are a consumer located in the European Union or European Economic Area, you may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
After notifying us of your decision to withdraw, you must return the goods within the period required by applicable law.
Unless otherwise required by law, or unless we have agreed to cover the cost, you are responsible for the direct cost of returning goods under the statutory right of withdrawal.
Your statutory consumer rights, including rights relating to defective or non-conforming goods, are not affected by this policy.
United Kingdom Customers
UK consumers may also have statutory cancellation and return rights for online purchases. Nothing in this policy limits any rights provided under applicable UK consumer law.
Exchanges
If you would prefer a replacement or exchange instead of a refund, please contact us and we will review the available options.
Contact
For return or refund questions, contact: